Introduction
Maryland Smart Energy ("Company," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at mdsmartenergy.com or contact us about our energy efficiency services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. We reserve the right to make changes to this policy at any time. We will alert you to changes by updating the effective date above.
Information We Collect
We collect information you provide directly to us, including:
- Contact information: Name, company name, phone number, and email address when you submit our contact form or call us
- Property information: Business address, utility provider, and building type when you request an energy assessment
- Service preferences: Which energy efficiency programs or services you are interested in
- Communications: Records of correspondence between you and Maryland Smart Energy
We also automatically collect certain information when you visit our website, including your IP address, browser type, pages viewed, and the date and time of your visit. This information is collected through standard web server logs and does not personally identify you.
How We Use Your Information
We use the information we collect to:
- Contact you to schedule energy assessments and service appointments
- Determine your eligibility for EmPOWER Maryland utility rebate programs
- Submit rebate applications to BGE, Pepco, Delmarva Power, or SMECO on your behalf
- Send appointment reminders and follow-up communications about your service
- Send periodic updates about energy efficiency programs in Maryland (you may opt out at any time)
- Improve our website and services based on how visitors interact with our site
- Comply with legal obligations
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Utility companies: To submit EmPOWER Maryland rebate applications on your behalf (BGE, Pepco, Delmarva Power, SMECO), we share necessary information including your utility account details with your explicit consent.
- Service contractors: Licensed HVAC technicians and subcontractors who perform work at your property may receive your address and appointment details.
- Legal compliance: We may disclose information when required by law or to protect the rights, property, or safety of Maryland Smart Energy or others.
EmPOWER Maryland Rebate Applications
When you engage Maryland Smart Energy to process EmPOWER Maryland rebate applications on your behalf, we act as your authorized representative with your utility company. This requires sharing certain information with your utility, including:
- Business name and service address
- Utility account number
- Details of equipment serviced or installed
- Energy assessment results
By signing our service authorization form, you consent to this sharing. You may revoke this authorization at any time by contacting us.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal obligations
- Opt out of marketing communications at any time by replying "unsubscribe" to any email or calling us at (301) 888-7090
Cookies
Our website may use cookies and similar tracking technologies to enhance your experience. Most web browsers accept cookies by default; you can usually modify your browser settings to decline cookies if you prefer. Declining cookies may affect the functionality of some parts of our website.
Third-Party Links
Our website may contain links to third-party websites, including utility company websites (BGE, Pepco, Delmarva Power, SMECO) and the EmPOWER Maryland program website. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Children's Privacy
Our services are directed to businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (301) 888-7090
- Email: service@mdsmartenergy.com
- Website: Contact Form
Maryland Smart Energy is a Maryland-licensed contractor serving commercial businesses throughout the state of Maryland.